qqff Privacy Policy — Your Information Is Protected

Last Updated: January 2026

Introduction

qqff ("we", "us", "platform") operates a safe and reliable online casino and betting environment for players in Bangladesh. In this privacy policy we explain in detail how we collect your personal information, for what purposes we use it, with whom we may share it, and how it is kept secure.

By using our services you agree to the terms described in this policy. This policy operates together with qqff's Terms & Conditions and Responsible Gaming policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies to our website https://qqff.lat, which is protected by SSL encryption technology. We reserve the right to amend this policy at any time, and you will be notified of any significant changes.

Data Collection

qqff collects various types of information to operate its services. This information comes from two main sources: information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you create an account on qqff or use our services, we may collect the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Residential address
National ID card or passport details (for identity verification)
Payment information (bKash, Nagad, Rocket, Upay or bank account number)
Records of communication with our support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

IP address and device type
Browser information and operating system
Visit times and page view history on the site
Gameplay activity and betting history
Transaction records and financial activity

02

Purpose of Data Use

qqff uses your personal information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized purposes.

2.1 Service Operations

To create and manage your account
To verify age (confirming 21+) and confirm identity
To process deposit and withdrawal transactions
To provide bonuses and promotions
To provide customer support

2.2 Security & Compliance

To prevent fraud and money laundering
To ensure the security of the platform
To implement responsible gaming policies
To retain evidence in the event of disputes

2.3 Service Improvement

To personalize your experience
To improve the performance of the platform
To send relevant offers and information (with your consent)
To send important service-related notifications

03

Cookies & Tracking Technologies

qqff uses cookies and similar tracking technologies that improve the performance of our platform and your experience using it.

3.1 Types of Cookies

Essential cookies: These cookies are necessary to maintain login sessions and ensure security. Disabling them will prevent the site from functioning properly.
Functional cookies: These help remember your preferences and settings, such as language preference.
Analytics cookies: These help us understand how our site is being used, which allows us to improve our services.

3.2 Cookie Controls

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some qqff services to not function properly.

04

Data Sharing & Disclosure

qqff never sells your personal information to third parties. However, we may share information on a limited basis in the circumstances described below:

4.1 Service Providers

We work with trusted third parties who assist in operating our services, such as payment processors (including bKash, Nagad, Rocket, Upay and banking partners) and technology providers. These parties process information only under our instructions and are bound by confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose necessary information in response to court orders, lawful requests from government or regulatory authorities, or investigations into fraud and legal violations.

4.3 Business Transfers

If any merger, acquisition, or asset transfer occurs in qqff's business operations, customers' personal information may also be transferred. We will notify you in advance in such circumstances.

05

Data Security Measures

qqff uses industry-standard security measures to protect your personal information. Our security framework provides protection against data breaches, unauthorized access, and data tampering.

SSL Encryption: All data transmissions are protected by high-grade SSL/TLS encryption.
Secure Servers: Our servers operate in secure data centers and undergo regular security testing.
Access Controls: Only authorized staff can access your information, within the necessary limits.
Regular Reviews: Our security protocols are regularly reviewed and updated.
Payment Security: All financial transactions are processed through encrypted channels.

While we strive to ensure the highest level of protection, it is not possible to guarantee complete security for information transmitted over the internet. It is your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.

06

Data Retention Period

qqff retains your personal information only for as long as necessary. When determining retention periods we consider the following:

The necessity of the information for providing the service
Timeframes for meeting legal and regulatory obligations
The need to retain evidence in the event of potential disputes or claims
The user's own request to delete their information

Even after your account is closed, some information may be retained for a specific period for legal and compliance reasons. Once that period has passed, the information is securely deleted or anonymized.

07

Your Rights

qqff believes you should have control over your personal information. As a user of our platform you have the following rights:

7.1 Right of Access

You have the right to know what information we hold about you. You can request a copy of your personal information at any time.

7.2 Right to Rectification

If the information we hold about you is incomplete or incorrect, you can request that it be corrected. This can be done directly from your account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, if there are legal obligations or it is essential for providing the service, some information may not be possible to delete.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing or direct communication purposes. After you object, we will stop using your information for that purpose.

To exercise these rights, please contact our support team. We provide 24/7 support and can process your request in both Bengali and English.

08

Protection of Minors

qqff's services are for persons aged 21 and above only. We do not knowingly collect personal information from minors.

We verify age at registration, and if it becomes known that an account is being operated by a minor, that account will be immediately closed and the associated information will be deleted.

If you believe a minor is using our services, please notify our support team immediately.

09

Third-Party Links & Services

The qqff platform may include services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These third-party services have their own privacy policies.

qqff is not responsible for the privacy practices of these third parties. We recommend that you review the privacy policy of any third-party service before using it.

10

Payment Information Security

qqff handles transactions via bKash, Nagad, Rocket, Upay, and bank transfer. We take special care to protect your financial information.

All payment information is transmitted and stored through encrypted channels.
Only the information necessary to complete a transaction is shared with payment processors.
Full bank account numbers or mobile banking PINs are not stored on our servers.
Records of all deposit and withdrawal transactions are kept securely.
The minimum deposit amount is ৳100 and withdrawals generally take 10-45 minutes.

If you notice any suspicious financial activity, notify our 24/7 support team immediately.

11

Policy Changes

qqff reserves the right to amend or update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

A notification will be sent to your registered email address.
A notification will be displayed on our platform.
The "last updated" date on this page will change.

If you continue using our services after changes are published, you will be considered to have agreed to the revised policy. Therefore, it is recommended that you review this policy regularly.

12

Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. qqff's support team is available 24/7 to assist you in Bengali and English.

Email Support

[email protected]

Live Chat

Available 24/7 — in Bengali and English

After receiving a privacy-related complaint, we will review it as soon as possible and get back to you. We take all complaints seriously and are committed to ensuring a fair resolution.

qqff's Privacy Policy